References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
• 1993Tourism, Technology and Competitive Strategies1,453 cited
• 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
• 1993Measuring Destination Attractiveness: A Contextual Approach1,010 cited
• 1982An Applied Service Marketing Theory771 cited
• 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions602 cited
• 1978Dimentions of tourist satisfaction with a destination area588 cited
• 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
• 1990Service Breakthroughs: Changing the Rules of the Game460 cited
• 1982Perceived changes in holiday destinations457 cited
• 1994Tourism, technology and competitive strategies