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The Role of Quality Tools in Improving Satisfaction with Government
16 references·0 citing·47 second hop
The Role of Quality Tools in Improving Satisfaction with Government (2002)The Role of Quality Tools in Improving Sa…JOURNAL OF OPERATIONS MANAGEMENT (2020)JOURNAL OF OPERATIONS MANAGEM…Communities of Practice: The Organizational Frontier (2006)Communities of Practice: The …The influence of human resource practices on empowerment and employee perceptions of management commitment to quality (1999)The influence of human resour…BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT. (1999)BEYOND SELF-MANAGEMENT: ANTEC…Determinants of Job Satisfaction of Federal Government Employees (1997)Determinants of Job Satisfact…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)THE IMPACT OF HUMAN RESOURCE …The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency (1996)Struggles in Transformation: …High Pay and Low Morale — Can High Pay, Excellent Benefits, Job Security, and Low Job Satisfaction Coexist in a Public Agency? (1996)High Pay and Low Morale — Can…The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)The Impact of Quality Managem…Alternative quality improvement practices and organization performance (1994)Alternative quality improveme…A Dynamic Model of Product Quality and Pricing Decisions on Sales Response (1993)A Dynamic Model of Product Qu…The management and control of quality (1989)The management and control of…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Groups in Context: A Model of Task Group Effectiveness (1984)Groups in Context: A Model of…Out of the Crisis (1982)Out of the CrisisOrganizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Motivation through the design of work: test of a theory (1976)Handbook of Industrial and Organizational Psychology. 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(2007)Coefficient Alpha and the Internal Structure of Tests (1951)Total quality management as competitive advantage: A review and empirical study (1995)Arcs of integration: an international study of supply chain strategies (2001)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Self-efficacy: the exercise of control (1997)Self-Efficacy: The Exercise of Control (1999)Enhancing the Effectiveness of Work Groups and Teams (2006)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Organization and Environment: Managing Differentiation and Integration. (1968)Designing Complex Organizations (1973)The Social Psychology of Organizations. (1979)Why Differences Make a Difference: A Field Study of Diversity, Conflict and Performance in Workgroups (1999)A Temporally Based Framework and Taxonomy of Team Processes (2001)Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A framework for quality management research and an associated measurement instrument (1994)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)LEAN AND GREEN? AN EMPIRICAL EXAMINATION OF THE RELATIONSHIP BETWEEN LEAN PRODUCTION AND ENVIRONMENTAL PERFORMANCE (2001)Exploring the Locus of Profitable Pollution Reduction (2002)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Firm Resources and Sustained Competitive Advantage (1991)The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development (1999)Firm resources and sustained competitive advantage (2004)Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms (2012)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Whence Consumer Loyalty? (1999)Role congruity theory of prejudice toward female leaders. (2002)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)Leadership development: (2000)Tacit knowledge and the economic geography of context, or The undefinable tacitness of being (there) (2002)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)
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References

  • 1982Out of the Crisis7,297 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
  • 2006Communities of Practice: The Organizational Frontier3,342 cited
  • 1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE.3,172 cited
  • 1999BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT.2,197 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1984Groups in Context: A Model of Task Group Effectiveness1,821 cited
  • 1989The management and control of quality1,627 cited
  • 1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
  • 1997Determinants of Job Satisfaction of Federal Government Employees332 cited
  • 2020JOURNAL OF OPERATIONS MANAGEMENT298 cited
  • 1994Alternative quality improvement practices and organization performance233 cited
  • 1999The influence of human resource practices on empowerment and employee perceptions of management commitment to quality95 cited
  • 1996Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency59 cited
  • 1993A Dynamic Model of Product Quality and Pricing Decisions on Sales Response

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57 cited
  • 1996High Pay and Low Morale — Can High Pay, Excellent Benefits, Job Security, and Low Job Satisfaction Coexist in a Public Agency?29 cited
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