Factors affecting stakeholder management in construction projects in the Gaza Strip

Abstract

One of the major emerging concerns in the management of construction projects is the recognition and management of project stakeholders, since the stakeholders are a major source of uncertainty in construction projects. The construction industry in the Gaza Strip has involved a diverse range of stakeholders. This research aims to evaluate the most common factors affecting the stakeholder management process in construction projects. A literature review was conducted on topics related to stakeholder management. A questionnaire survey was carried out among professionals in the construction industry. Ninety-eight questionnaires were distributed to experts from government, municipality, and non-government organizations. Sixty-seven questionnaires were received, with a 68% response rate. The mean and relative importance index were used to analyse the questionnaire results. The main factors affecting the stakeholder management process are hiring a project manager with high competency, transparent evaluation of the alternative solution, ensuring effective communication between the project and its stakeholder, setting common goals and objectives for the project, and exploring the stakeholders' needs and expectations.

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