Improving Customer Satisfaction, Loyalty, and Profit20014Michael D. Johnson, Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit. San Francisco, CA: Jossey‐Bass214 pp., ISBN: 0 7879 5310 5 US$25 (hardback) University of Michigan Business School Series · Study
WorkImproving Customer Satisfaction, Loyalty, and Profit20014Michael D. Johnson, Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit. San Francisco, CA: Jossey‐Bass214 pp., ISBN: 0 7879 5310 5 US$25 (hardback) University of Michigan Business School Series
Colin Jevons2001
Work2001
Improving Customer Satisfaction, Loyalty, and Profit20014Michael D. Johnson, Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit. San Francisco, CA: Jossey‐Bass214 pp., ISBN: 0 7879 5310 5 US$25 (hardback) University of Michigan Business School Series