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Improving Customer Satisfaction, Loyalty, and Profit20014Michael D. Johnson, Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit. San Francisco, CA: Jossey‐Bass214 pp., ISBN: 0 7879 5310 5 US$25 (hardback) University of Michigan Business School Series
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Improving Customer Satisfaction, Loyalty, and Profit20014Michael D. Johnson, Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit. 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  • 2004Negativity in the Evaluation of Political Candidates93 cited
  • 2009Two dimensions of attribute importance41 cited
  • 2014Supply chain management resources, capabilities and execution40 cited
  • 2009A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka39 cited
  • 2005The role of customer clubs in recent telecom relationships36 cited
  • 2004Innovations of Knowledge Management28 cited
  • 2004Customer equity: Making marketing strategy financially accountable28 cited
  • 2012Gender differences of shoppers in the marketing and management of retail agglomerations25 cited
  • 2007ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BELI ULANG PRODUK SERTA DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PADA PRODUK SAKATONIK LIVER DI KOTA SEMARANG)17 cited

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