Employees’ acceptance of knowledge management systems and its impact on creating learning organizations

Abstract

Many organizations are eager to become learning organizations that are known to contribute to increased financial performance, innovation, and the retention of workers who possess valuable organizational knowledge. For this reason, knowledge management systems (KMSs) in reality have been utilized as a means to foster the development of learning organizations. However, it remains questionable as to whether or not KMSs have any impact on the creation of learning organizations. Therefore, this study is designed to address this deficit and build a foundation for future research. Situated in theoretical frameworks pertinent to learning organizations and technology acceptance, a total of 327 datasets collected from three South Korean companies revealed that employees’ technology acceptances of KMSs could influence the creation of learning organizations in the workplaces of South Korea. The results showed that using KMSs influenced the development of learning organizations. To maximize the utilization of KMSs, the change management process should not be overlooked before and after the integration of technology.

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