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Service Quality Dimensions of Islamic banks: A Scale Development Approach · Study

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ArticleService Quality Dimensions of Islamic banks: A Scale Development Approach

Asif Akhtar2014

OA

Articlediamond2014

Service Quality Dimensions of Islamic banks: A Scale Development Approach

Asif Akhtar · Asma Zaheer

29 citations·0/0 files stored·Global Journal of Management and Business Research

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Islamic Finance and Banking Studies Customer Service Quality and Loyalty Halal products and consumer behavior

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Refinement and reassessment of the SERVQUAL scale.1984Strategic Management and Marketing in the Service Sector 1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment 2007Why do Malaysian customers patronise Islamic banks?1998Banking behavior of Islamic bank customers: perspectives and implications 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh

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2015Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia

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Year2014

Typearticle

Published2014-07-31

VenueGlobal Journal of Management and Business Research

ISSN-L0975-5853

Languageen

Citations29

Files0 public / 0

ShelfIslamic Finance and Banking Studies

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openalex_workW1530209409

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