References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1984Strategic Management and Marketing in the Service Sector1,667 cited
• 1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment678 cited
• 2007Why do Malaysian customers patronise Islamic banks?599 cited
• 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
• 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh394 cited
• 2003The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China341 cited
• 1994Developing an Instrument to Measure Customer Service Quality in Branch Banking339 cited
• 2005Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons317 cited
• 2008An examination of the relationship between service quality perception and customer satisfaction279 cited
• 1993Consumer Expectations and the Measurement of Perceived Service Quality268 cited
• 2013