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Hospitality management and organisational behaviour
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Hospitality management and organisational behaviour (2013)Hospitality management and organisational…Emotional intelligence: a competitive advantage for tourism and hospitality managers (2020)Emotional intelligence: a com…Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation (2017)Servant Leadership, Employee …Developing a new hospitality industry organizational culture scale (2016)Developing a new hospitality …Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction (2015)Complaint management in hospi…THE IMPLICATIONS OF EMPLOYEES TURNOVER IN NIGERIAN HIGHER EDUCATION (2014)THE IMPLICATIONS OF EMPLOYEES…The Relationship between Employee Commitment and Job Attitude and Its Effect on Service Quality in the Tourism Industry (2013)The Relationship between Empl…STUDI DESKRIPTIF GAYA KEPEMIMPINAN DAN KINERJA KARYAWAN DI PT. GALANG BUANA SENTOSA (2013)STUDI DESKRIPTIF GAYA KEPEMIM…Employee Loyalty in Hotels: Romanian Experiences (2011)Employee Loyalty in Hotels: R…Jazz musicians: creating service experience in live performance (2008)Jazz musicians: creating serv…High performance work practices and competitive advantage in the Irish hospitality sector (2007)High performance work practic…Manajemen Personalia dan Sumberdaya manusia (2000)Manajemen Sumber Daya Manusia Untuk Perusahaan (2002)MANAJEMEN SUMBER DAYA MANUSIA (2021)Employee Turnover (1994)Emotions and Leadership: The Role of Emotional Intelligence (2000)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Turnover in the hospitality industry: can reciprocity solve the problem? 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  • 2017Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation170 cited
  • 2016Developing a new hospitality industry organizational culture scale79 cited
  • 2013The Relationship between Employee Commitment and Job Attitude and Its Effect on Service Quality in the Tourism Industry72 cited
  • 2020Emotional intelligence: a competitive advantage for tourism and hospitality managers67 cited
  • 2007High performance work practices and competitive advantage in the Irish hospitality sector64 cited
  • 2015Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction55 cited
  • 2011Employee Loyalty in Hotels: Romanian Experiences42 cited
  • 2008Jazz musicians: creating service experience in live performance28 cited
  • 2014THE IMPLICATIONS OF EMPLOYEES TURNOVER IN NIGERIAN HIGHER EDUCATION3 cited
  • 2013STUDI DESKRIPTIF GAYA KEPEMIMPINAN DAN KINERJA KARYAWAN DI PT. GALANG BUANA SENTOSA3 cited

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