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QUALIDADE NO TRANSPORTE COLETIVO URBANO
14 references·4 citing·38 second hop
QUALIDADE NO TRANSPORTE COLETIVO URBANO (2012)QUALIDADE NO TRANSPORTE COLETIVO URBANOSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Administração da Produção (2009)Administração da ProduçãoYin, Robert K. Estudo de caso - Planejamento e metodos. Porto Alegre, Bookman, 2005 (2008)Yin, Robert K. Estudo de caso…The conceptual domain of service loyalty: how many dimensions? (2007)The conceptual domain of serv…Pesquisa de Marketing (2004)Pesquisa de MarketingService Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations (2003)Service Equity, Satisfaction,…The evolution and future of national customer satisfaction index models (2001)The evolution and future of n…Pesquisa de satisfação de clientes: o estado-da-arte e proposição de um método brasileiro (1998)Pesquisa de satisfação de cli…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995)Rational and Adaptive Perform…Administracao estrategica de servicos: operacoes para a satisfacao do cliente (1994)Administracao estrategica de …A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…ATRIBUTOS QUALITATIVOS E FATORES DE SATISFAÇÃO COM O TRANSPORTE PÚBLICO URBANO POR ÔNIBUS (2019)ATRIBUTOS QUALITATIVOS E FATO…Avaliação da qualidade nos serviços de transporte rodoviário interestadual semiurbano de passageiros da região do Distrito Federal e dos municípios de seu entorno (2017)Avaliação da qualidade nos se…Desenvolvimento de aplicativo para pessoas com deficiência a pontos de lazer, cultura e esporte da cidade de Uberlândia, MG (2016)Desenvolvimento de aplicativo…Engenharia urbana aplicada: um estudo sobre a qualidade do transporte público em cidades médias (2013)Engenharia urbana aplicada: u…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Judgment under Uncertainty: Heuristics and Biases (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Marketing Models of Service and Relationships (2006)A Meta-Analysis of Organizational Complaint Handling and Customer Responses (2010)Measuring Service Quality: A Reexamination and Extension (1992)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The Evolution of Loyalty Intentions (2006)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)The balanced scorecard : measures that drive performance (1992)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Theory of Social Comparison Processes (1954)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015)Reforma sanitária Brasileira: contribuição para a compreensão e crítica (2008)Relevant factors for tacit knowledge transfer within organisations (2010)WHAT IS THE USE OF A SINGLE-CASE STUDY IN MANAGEMENT RESEARCH? (2014)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Fatores associados ao uso de drogas entre adolescentes escolares (2004)The characteristics of hotel websites and their implications for website effectiveness (2007)Barriers to innovation and sustainability in universities: an international comparison (2019)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2008Yin, Robert K. Estudo de caso - Planejamento e metodos. Porto Alegre, Bookman, 20051,432 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 2004Pesquisa de Marketing697 cited
  • 1995Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework588 cited
  • 2003Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations473 cited
  • 2007The conceptual domain of service loyalty: how many dimensions?353 cited
  • 2009Administração da Produção315 cited
  • 1994Administracao estrategica de servicos: operacoes para a satisfacao do cliente162 cited
  • 1998Pesquisa de satisfação de clientes: o estado-da-arte e proposição de um método brasileiro92 cited

Cited by

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  • 2013Engenharia urbana aplicada: um estudo sobre a qualidade do transporte público em cidades médias8 cited
  • 2017Avaliação da qualidade nos serviços de transporte rodoviário interestadual semiurbano de passageiros da região do Distrito Federal e dos municípios de seu entorno5 cited
  • 2019ATRIBUTOS QUALITATIVOS E FATORES DE SATISFAÇÃO COM O TRANSPORTE PÚBLICO URBANO POR ÔNIBUS4 cited
  • 2016Desenvolvimento de aplicativo para pessoas com deficiência a pontos de lazer, cultura e esporte da cidade de Uberlândia, MG1 cited