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Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults
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Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults (2014)Factors Influencing Customer Satisfaction…Generation Z and Indonesian Social Commerce: Unraveling key drivers of their shopping decisions (2024)Generation Z and Indonesian S…Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea (2023)Influence of Online Informati…Pengaruh Display, Promosi Penjualan dan Kualitas Produk Pada Toko Online Terhadap Loyalitas Konsumen Dengan Variabel Intervening Kepuasan Pelanggan (2021)Pengaruh Display, Promosi Pen…Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia (2021)Motives of customers’ e-loyal…The Relationship between Product Quality, E-Service Quality and Brand Image on Customer Satisfaction: Preliminary Investigation in Perlis (2020)The Relationship between Prod…Pengaruh E-Trust Dan E-Service Quality Terhadap E-Loyalty Dengan E-Satisfaction Sebagai Variabel Intervening (Studi Kasus Pada Pengguna Tokopedia Di Kota Semarang) (2020)Pengaruh E-Trust Dan E-Servic…The Influence of Website Service Quality on Customer Satisfaction Towards Online Shopping: The Mediating Role of Confirmation of Expectation (2019)The Influence of Website Serv…Peran Mediasi E-Satisfaction Pada Pengaruh E-Service Quality Terhadap E-Loyalty Situs Online Travel Di Bali (2018)Peran Mediasi E-Satisfaction …Investigating the online customer experience – a B2B perspective (2017)Investigating the online cust…A Generation X Cohort Analysis of E-shoppers: Satisfaction, Loyalty and Repurchase Intentions in a Developing Country (2017)A Generation X Cohort Analysi…The comparative analysis of online shopping information platform's security based on customer satisfaction (2016)The comparative analysis of o…CUSTOMER LOYALTY PROGRAM AS A TOOL OF CUSTOMER RETENTION: LITERATURE REVIEW (2016)CUSTOMER LOYALTY PROGRAM AS A…Lasting customer loyalty: a total customer experience approach (2006)The role of loyalty programs in behavioral and affective loyalty (2006)The influence of loyalty programme membership on customer purchase behaviour (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Organizational Information Requirements, Media Richness and Structural Design (1986)Users of the world, unite! The challenges and opportunities of Social Media (2009)A classification of live chat service users in the banking industry (2019)Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth (2021)Exploring the impact of customer experience on customer loyalty in e-commerce (2021)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Marketing Research: An Applied Orientation (1994)Whence Consumer Loyalty? (1999)Examining the role of two aspects of eWOM in online repurchase intention: An integrated trust–loyalty perspective (2018)Role of Online Retailers’ Post-sale Services in Building Relationships and Developing Repurchases: A Comparison-Based Analysis Among Male and Female Customers (2020)The effect of materialism, satisfaction and trust upon attitudinal loyalty: The case of denims (2021)E‐satisfaction and e‐loyalty: A contingency framework (2003)Satisfaction: a behavioral perspective on the consumer (2010)Prinsip-Prinsip Pemasaran (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Online Shopping for Sporting Goods: The Role of Flow, E-Satisfaction, and E-Loyalty (2021)An empirical study on the effect of e‐service quality on online customer satisfaction and loyalty (2010)Services Marketing Strategy (2010)Female online shoppers (2015)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Customer perceptions of e‐service quality in online shopping (2005)Appraise the role of novelty-seeking on consumers’ satisfaction using online food delivery applications (2023)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Self-efficacy: Toward a unifying theory of behavioral change. (1977)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)Digital transformation in youth owned MSMEs: A mixed method exploration on the impact of contemporary social commerce on sustainable performance (2025)
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  • 2017Investigating the online customer experience – a B2B perspective55 cited
  • 2021Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia42 cited
  • 2024Generation Z and Indonesian Social Commerce: Unraveling key drivers of their shopping decisions35 cited
  • 2016CUSTOMER LOYALTY PROGRAM AS A TOOL OF CUSTOMER RETENTION: LITERATURE REVIEW30 cited
  • 2023Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea30 cited
  • 2017A Generation X Cohort Analysis of E-shoppers: Satisfaction, Loyalty and Repurchase Intentions in a Developing Country30 cited
  • 2019The Influence of Website Service Quality on Customer Satisfaction Towards Online Shopping: The Mediating Role of Confirmation of Expectation28 cited
  • 2018Peran Mediasi E-Satisfaction Pada Pengaruh E-Service Quality Terhadap E-Loyalty Situs Online Travel Di Bali23 cited
  • 2020Pengaruh E-Trust Dan E-Service Quality Terhadap E-Loyalty Dengan E-Satisfaction Sebagai Variabel Intervening (Studi Kasus Pada Pengguna Tokopedia Di Kota Semarang)22 cited
  • 2020The Relationship between Product Quality, E-Service Quality and Brand Image on Customer Satisfaction: Preliminary Investigation in Perlis19 cited
  • 2021Pengaruh Display, Promosi Penjualan dan Kualitas Produk Pada Toko Online Terhadap Loyalitas Konsumen Dengan Variabel Intervening Kepuasan Pelanggan15 cited
  • 2016The comparative analysis of online shopping information platform's security based on customer satisfaction

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14 cited