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INTEREST FREE BANKING IN TURKEY: A STUDY OF CUSTOMER SATISFACTION AND BANK SELECTION
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INTEREST FREE BANKING IN TURKEY: A STUDY OF CUSTOMER SATISFACTION AND BANK SELECTION (2013)INTEREST FREE BANKING IN TURKEY: A STUDY …Customer's criteria for selecting an Islamic bank: evidence from Pakistan (2011)Customer's criteria for selec…Clients of conventional and Islamic banks in Bahrain (2009)Clients of conventional and I…An empirical survey of individual consumer, business firm and financial institution attitudes towards Islamic methods of finance (2008)An empirical survey of indivi…Why do Malaysian customers patronise Islamic banks? (2007)Why do Malaysian customers pa…Awareness of Islamic banking products among Muslims: The case of Australia (2007)Awareness of Islamic banking …The impact of the relational plan on adoption of electronic banking (2003)The impact of the relational …Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Trust, ethics and relationship satisfaction (1998)Trust, ethics and relationshi…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Service quality in the banking sector in an emerging economy: a consumer survey (1997)Service quality in the bankin…Islamic banking: a study in Singapore (1997)Islamic banking: a study in S…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…Conventional and Islamic Banks: Patronage Behaviour of Jordanian Customers (1990)Conventional and Islamic Bank…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality (2021)The impact of Islamic Shariah…Relevance of the application of institutional theory in Shariah governance of Islamic banks (2020)Relevance of the application …Determinants of low adoption of Islamic banking in Pakistan (2018)Determinants of low adoption …Bank selection criteria and satisfaction of retail customers of Islamic banks in Bangladesh (2018)Bank selection criteria and s…Quality and image of banking services: a comparative study of conventional and Islamic banks (2017)Quality and image of banking …The determinants of the choice of Islamic banks in Tunisia (2016)The determinants of the choic…Determinants of Islamic banking adoption in Tunisia: empirical analysis (2016)Determinants of Islamic banki…Consumer trust and confidence in the compliance of Islamic banks (2015)Consumer trust and confidence…Awareness and Attitudes of Employees towards Islamic Banking Products in Bahrain (2015)Awareness and Attitudes of Em…Perception of Nigerian Muslim account holders in conventional banks toward Islamic banking products (2014)Perception of Nigerian Muslim…Malaysian consumers' preferences for Islamic banking attributes (2012)Malaysian consumers' preferen…Islamic-bank selection criteria in Malaysia: an AHP approach (2012)Islamic-bank selection criter…Empirical Investigation of Customers’ Perception and AdoptionTowards Islamic Banking Services in Morocco (2012)Empirical Investigation of Cu…The Effect of Trust, Customer Satisfaction and Image on Customers’ Loyalty in Islamic Banking Sector (2011)The Effect of Trust, Customer…Customers' attitude toward Islamic banking in Pakistan (2011)Customers' attitude toward Is…Impact of Interest Rates on Islamic and Conventional Banks: The Case of TurkeyImpact of Interest Rates on I…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Trust determinants and outcomes in global B2B services (2007)Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking (2009)Advancing Sales Performance Research: A Focus on Five UnderResearched Topic Areas (2012)Bank Selection Decisions and Market Segmentation (1976)Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumers and brands: a study of the impact of self‐image congruence on brand preference and satisfaction (2001)Principles of Marketing (1972)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Antecedents to perceived service quality: an exploratory study in the banking industry (2003)The effects of work‐family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front‐line employees (2006)Investigating the effects of service quality dimensions and expertise on loyalty (2009)Global financial crisis: an Islamic finance perspective (2010)Six Sigma quality: a structured review and implications for future research (2010)An Introduction to Islamic Finance (2011)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Shaping the Halal into a brand? (2010)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 2007Why do Malaysian customers patronise Islamic banks?599 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • 1997Islamic banking: a study in Singapore397 cited
  • 1997Service quality in the banking sector in an emerging economy: a consumer survey264 cited
  • 1998Trust, ethics and relationship satisfaction261 cited
  • 1990Conventional and Islamic Banks: Patronage Behaviour of Jordanian Customers231 cited
  • 2008An empirical survey of individual consumer, business firm and financial institution attitudes towards Islamic methods of finance210 cited
  • 2011Customer's criteria for selecting an Islamic bank: evidence from Pakistan205 cited
  • 2007Awareness of Islamic banking products among Muslims: The case of Australia189 cited
  • 2009Clients of conventional and Islamic banks in Bahrain184 cited
  • 2003The impact of the relational plan on adoption of electronic banking

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154 cited

Cited by

  • 2011The Effect of Trust, Customer Satisfaction and Image on Customers’ Loyalty in Islamic Banking Sector125 cited
  • n.d.Impact of Interest Rates on Islamic and Conventional Banks: The Case of Turkey124 cited
  • 2016Determinants of Islamic banking adoption in Tunisia: empirical analysis111 cited
  • 2012Malaysian consumers' preferences for Islamic banking attributes100 cited
  • 2017Quality and image of banking services: a comparative study of conventional and Islamic banks99 cited
  • 2021The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality98 cited
  • 2011Customers' attitude toward Islamic banking in Pakistan95 cited
  • 2016The determinants of the choice of Islamic banks in Tunisia83 cited
  • 2020Relevance of the application of institutional theory in Shariah governance of Islamic banks70 cited
  • 2018Determinants of low adoption of Islamic banking in Pakistan70 cited
  • 2015Consumer trust and confidence in the compliance of Islamic banks67 cited
  • 2014Perception of Nigerian Muslim account holders in conventional banks toward Islamic banking products66 cited
  • 2018Bank selection criteria and satisfaction of retail customers of Islamic banks in Bangladesh65 cited
  • 2012Empirical Investigation of Customers’ Perception and AdoptionTowards Islamic Banking Services in Morocco62 cited
  • 2012Islamic-bank selection criteria in Malaysia: an AHP approach60 cited
  • 2015Awareness and Attitudes of Employees towards Islamic Banking Products in Bahrain59 cited