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Quality Is More than Making a Good Product · Study

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ArticleQuality Is More than Making a Good Product

Hirotaka Takeuchi1983

Article1983

Quality Is More than Making a Good Product

Hirotaka Takeuchi · John A. Quelch

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Management Systems and Quality Improvement Quality and Supply Management Quality and Management Systems

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2007Perceived service quality 1988Marketing's role in product and service quality 1999Understanding Customer Quality Requirements 1990Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model 2005A strategic service quality approach using analytic hierarchy process 1988Service Quality in Customer Relationships:1998Adoption of just-in-time manufacturing methods at US- and Japanese-owned plants: some empirical evidence 1997Development of a multidimensional measure of perceived product quality

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Year1983

Typearticle

Published1983-07-01

Languageen

Citations252

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ShelfManagement Systems and Quality Improvement

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openalex_workW1533673733

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