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Quality Is More than Making a Good Product
0 references·16 citing·46 second hopsampled
Quality Is More than Making a Good Product (1983)Quality Is More than Making a Good ProductAn empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses (2017)An empirical investigation of…Tourism Service Quality: A Dimension-specific Assessment of SERVQUAL * (2012)Tourism Service Quality: A Di…Key determinants of service quality in retail banking (2010)Key determinants of service q…Perceived service quality (2007)Perceived service qualityA strategic service quality approach using analytic hierarchy process (2005)A strategic service quality a…Service quality measurements in ports of a developing economy: Nigerian ports survey (2004)Service quality measurements …The effect of market orientation on new product performance: a study among Singaporean firms (2002)The effect of market orientat…A study using the grey system theory to evaluate the importance of various service quality factors (2002)A study using the grey system…Understanding Customer Quality Requirements (1999)Understanding Customer Qualit…The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms? (1998)The manufacturing TQM and ser…Adoption of just-in-time manufacturing methods at US- and Japanese-owned plants: some empirical evidence (1998)Adoption of just-in-time manu…The Role of After-Sales Service in International Marketing (1997)The Role of After-Sales Servi…Development of a multidimensional measure of perceived product quality (1997)Development of a multidimensi…Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model (1990)Assessing the Quality of the …Service Quality in Customer Relationships: (1988)Service Quality in Customer R…Marketing's role in product and service quality (1988)Marketing's role in product a…Coefficient Alpha and the Internal Structure of Tests (1951)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparative fit indexes in structural models. (1990)Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry (2010)Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value (2012)Performance measurement in tourism firms: A content analytical meta-approach (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The NEP Scale: A measure of network export performance (2009)Product quality and value from consumer perspective—An application to wooden products (2012)Customers’ experienced product quality: scale development and validation (2020)Quality Is Free: The Art of Making Quality Certain (1979)An Investigation into the Determinants of Customer Satisfaction (1982)Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets (1996)A study of hotel guest perceptions in Mauritius (2003)Service quality in Cretan accommodations: marketing strategies for the UK holiday market (2003)The critical incident technique. (1954)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The effect of service guarantees on service recovery (2003)Assessment of employees' perceptions of service quality and satisfaction with e-business (2006)Service Failure and Recovery in B2B Markets – A Morphological Analysis (2020)Measuring Service Quality: A Reexamination and Extension (1992)Riding High: Quality and Customer Satisfaction in Equestrian Tourism in Iceland (2015)Relationship among Service Quality, Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service) (2017)A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions (2022)Out of the Crisis (1982)Benefits of the ISO 9000:1994 system (2002)Are travellers satisfied with Malaysian hotels? (2005)Tourists’ happiness: are there smart tourism technology effects? (2018)Designing Complex Organizations (1973)Empirical research methods in operations management (1990)A framework for quality management research and an associated measurement instrument (1994)Implementing lean manufacturing system: ISM approach (2013)Conceptualisation of Sustainable Green Lean Six Sigma: an empirical analysis (2015)Impact of Lean, Agile and Green (LAG) on business competitiveness: An empirical study of fast moving consumer goods businesses (2020)A Service Quality Model and its Marketing Implications (1984)Back-propagation neural network based importance–performance analysis for determining critical service attributes (2006)Using BPNN and DEMATEL to modify importance–performance analysis model – A study of the computer industry (2009)Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis (2012)Dimensions of guest house service (2006)Do port security quality and service quality influence customer satisfaction and loyalty? (2016)SATISFACTION AND LOYALTY IN B2B RELATIONSHIPS IN THE FREIGHT FORWARDING INDUSTRY: ADDING PERCEIVED VALUE AND SERVICE QUALITY INTO EQUATION (2018)Bridge over troubled water or long and winding road? (2009)Service Quality in the Malaysian Fast Food Industry: An Examination Using DINESERV (2010)Benchmarking of service quality with data envelopment analysis (2013)
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  • 2007Perceived service quality192 cited
  • 1988Marketing's role in product and service quality158 cited
  • 1999Understanding Customer Quality Requirements150 cited
  • 1990Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model125 cited
  • 2005A strategic service quality approach using analytic hierarchy process105 cited
  • 1988Service Quality in Customer Relationships:84 cited
  • 1998Adoption of just-in-time manufacturing methods at US- and Japanese-owned plants: some empirical evidence82 cited
  • 1997Development of a multidimensional measure of perceived product quality81 cited
  • 2004Service quality measurements in ports of a developing economy: Nigerian ports survey76 cited
  • 2012Tourism Service Quality: A Dimension-specific Assessment of SERVQUAL *76 cited
  • 2010Key determinants of service quality in retail banking74 cited
  • 2002A study using the grey system theory to evaluate the importance of various service quality factors71 cited
  • 1998The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms?70 cited
  • 2017An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses

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70 cited
  • 2002The effect of market orientation on new product performance: a study among Singaporean firms69 cited
  • 1997The Role of After-Sales Service in International Marketing69 cited