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Customer‐perceived relationship quality and satisfaction
16 references·3 citing·42 second hop
Customer‐perceived relationship quality and satisfaction (2013)Customer‐perceived relationship quality a…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Credible Commitments: Using Hostages to Support Exchange (1996)Credible Commitments: Using H…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…The Structure of Commitment in Exchange (1995)The Structure of Commitment i…An Integrated Model of Buyer-Seller Relationships (1995)An Integrated Model of Buyer-…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Using VIKOR with structural equation modeling for constructing benchmarks in the Internet industry (2021)Using VIKOR with structural e…Moderating effects of institutional factors on relationship quality: a comparative analysis of the US, Brazil, and China (2019)Moderating effects of institu…Correlates of the determinants of relationship marketing in the retail sector: the Nigerian case (2016)Correlates of the determinant…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. 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this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 1995The Structure of Commitment in Exchange2,238 cited
  • 1995An Integrated Model of Buyer-Seller Relationships2,083 cited
  • 1996Credible Commitments: Using Hostages to Support Exchange2,019 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations

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1,895 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
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    • 2021Using VIKOR with structural equation modeling for constructing benchmarks in the Internet industry28 cited
    • 2019Moderating effects of institutional factors on relationship quality: a comparative analysis of the US, Brazil, and China18 cited
    • 2016Correlates of the determinants of relationship marketing in the retail sector: the Nigerian case16 cited