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Six Sigma Beyond Manufacturing-A Concept for Robust Management
1 references·3 citing·17 second hop
Six Sigma Beyond Manufacturing-A Concept for Robust Management (2000)Six Sigma Beyond Manufacturing-A Concept …The management and control of quality (1989)The management and control of…Six Sigma adoption in public utilities: a case study (2015)Six Sigma adoption in public …Six Sigma for services: a service quality framework (2011)Six Sigma for services: a ser…Improving the Information Technology Service Management with Six Sigma (2008)Improving the Information Tec…Case Study Research: Design and Methods (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Case Study Research: Design and Methods (1991)Using Shainin DOE for Six Sigma: an Indian case study (2015)R&D portfolio management practices in Brazilian electric power utilities (2018)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Implementing TQM initiatives in public service organisations: case of academic libraries (2013)A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments (2014)Six Sigma: concepts, tools, and applications (2005)Six sigma for service processes (2006)Integration Strategies and Tactics for Information Technology Governance (2011)MAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICES (2013)Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's (2018)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)
this work references cited by second hop

References

  • 1989The management and control of quality1,627 cited

Cited by

  • 2015Six Sigma adoption in public utilities: a case study27 cited
  • 2008Improving the Information Technology Service Management with Six Sigma13 cited
  • 2011Six Sigma for services: a service quality framework11 cited

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