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A Comprehensive Framework for Classifying the Benefits of ERP Systems

Shari S. C. Shang · Peter Beaufort Seddon

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Corporate Governance and Management

Abstract

This paper presents a framework for assessing the business benefits of Enterprise Resource Planning (ERP) systems. After analyzing the features of ERP systems, the literature on IT benefits, data from 233 ERP-vendor success stories published on the web, and interviews with 34 ERP cases, we have produced a consolidated framework of five benefit dimensions. This framework tries to classify the types of benefit that organizations can achieve by using ERP systems and provide a comprehensive foundation for planning, justifying, and managing the system. The framework focuses on benefits only, from the point of view of management as stakeholders; it does not consider costs.

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1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1978Decision support systems : an organizational perspective 1996Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value1,2 2011A framework for management information systems 2000The Enterprise System Experience— From Adoption to Success 2000Mission Critical: Realizing the Promise of Enterprise Systems 1993Shaping the Future: Business Design Through Information Technology.1991Information Systems Management Issues for the 1990s

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2005E‐government adoption: architecture and barriers 2001Enterprise Resource Planning Systems Research: An Annotated Bibliography 2003ENTERPRISE SYSTEMS SUCCESS: A MEASUREMENT MODEL 2004Firm Performance Effects in Relation to the Implementation and Use of Enterprise Resource Planning Systems 2006Enterprise resource planning survey of Korean manufacturing firms

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