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The OhioLINK LibQUAL+(™) 2002 Experience
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The OhioLINK LibQUAL+(™) 2002 Experience (2004)The OhioLINK LibQUAL+(™) 2002 ExperienceLibrary Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India) (2019)Library Performance Assessmen…First-Generation Undergraduate Library Users: Experiences and Perceptions of the Library as Place. (2017)First-Generation Undergraduat…Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Service Quality Assessment in…A Study on the Distance University Library Service Quality Factors and User Perception (2012)A Study on the Distance Unive…LibQUAL+™ in a consortium: KLN's challenges and considerations (2008)LibQUAL+™ in a consortium: KL…Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos (2008)Evaluación de la calidad del …Questioning LibQUAL+ TM: Expanding its Assessment of Academic Library Effectiveness (2006)LibQUAL+TM at Rhodes University Library (2007)The LibQUAL+ Phenomenon (2007)Diagnosing the service quality improvement of university libraries in intuitionistic fuzzy environment (2018)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)Refinement and reassessment of the SERVQUAL scale. (1991)The Nature and Determinants of Customer Expectations of Service (1993)Changing the concept and measure of service quality in academic libraries (1996)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)Global research on library service quality: a bibliometric analysis and knowledge mapping (2021)The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study (2023)Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality (2001)Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Qualitative research and evaluation methods (1980)The Art of Case Study Research (1996)Qualitative Research: A Guide to Design and Implementation (2009)Service quality and customer satisfaction: An assessment and future directions (1999)Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Evaluating the quality of health information services in public libraries: an experience from Iran (2020)
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Cited by

  • 2008LibQUAL+™ in a consortium: KLN's challenges and considerations10 cited
  • 2013Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan9 cited
  • 2019Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India)6 cited
  • 2017First-Generation Undergraduate Library Users: Experiences and Perceptions of the Library as Place.6 cited
  • 2008Evaluación de la calidad del servicio de una biblioteca universitaria: La experiencia del LibQUAL+ en cinco facultades de la Universidad Nacional Mayor de San Marcos3 cited
  • 2012A Study on the Distance University Library Service Quality Factors and User Perception1 cited

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