Articlegreen2001

Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality

88 citations0/0 files storedIllinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

Made available in DSpace on 2008-05-22T20:23:48Z (GMT). No. of bitstreams: 1 librarytrendsv49i4d_opt.pdf: 1734341 bytes, checksum: 1569e467131f4d273a095ac2a5dc7337 (MD5) Previous issue date: 2001

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1991Refinement and reassessment of the SERVQUAL scale.1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria 1986A theory and method of love.1996Factor Analytic Evidence for the Construct Validity of Scores: A Historical Overview and Some Guidelines

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2008Alternative measures of service quality: a review 2011Bank service quality: comparing Canadian and Tunisian customer perceptions 2001Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales 2012English Language Teaching and Learning Issues in Malaysia: Learners' Perceptions via Facebook Dialogue Journal 2003Patterns of Journal Use by Faculty at Three Diverse Universities 2004Scale modification: alternative approaches and their consequences 2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality

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