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Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality
5 references·16 citing·48 second hop
Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality (2001)Psychometric Properties of Scores from th…Factor Analytic Evidence for the Construct Validity of Scores: A Historical Overview and Some Guidelines (1996)Factor Analytic Evidence for …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A theory and method of love. (1986)A theory and method of love.A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…English Language Teaching and Learning Issues in Malaysia: Learners' Perceptions via Facebook Dialogue Journal (2012)English Language Teaching and…Measurement Invariance: A Foundational Principle for Quantitative Theory Building (2011)Measurement Invariance: A Fou…Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)Bank service quality: compari…Perceived service quality, perceived value and recommendation (2008)Perceived service quality, pe…An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)An epistemological critique o…Alternative measures of service quality: a review (2008)Alternative measures of servi…Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Concurrent Validity of LibQUA…Scale modification: alternative approaches and their consequences (2004)Scale modification: alternati…Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study (2003)Structure of Perceptions of S…Patterns of Journal Use by Faculty at Three Diverse Universities (2003)Patterns of Journal Use by Fa…Complaining behavior of public library users in South Korea (2003)Complaining behavior of publi…"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)"Zones of Tolerance" in Perce…Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)Stability of the Reliability …Score Norms for Improving Library Service Quality: A LibQUAL+ Study (2002)Score Norms for Improving Lib…Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Reliability and Structure of …Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales (2001)Score Reliability in Webor In…Conjectures and Refutations: The Growth of Scientific Knowledge. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1986A theory and method of love.959 cited
  • 1996Factor Analytic Evidence for the Construct Validity of Scores: A Historical Overview and Some Guidelines919 cited

Cited by

  • 2008Alternative measures of service quality: a review406 cited
  • 2011Bank service quality: comparing Canadian and Tunisian customer perceptions194 cited
  • 2001Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales122 cited
  • 2012English Language Teaching and Learning Issues in Malaysia: Learners' Perceptions via Facebook Dialogue Journal106 cited
  • 2003Patterns of Journal Use by Faculty at Three Diverse Universities86 cited
  • 2004Scale modification: alternative approaches and their consequences81 cited
  • 2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?73 cited
  • 2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality72 cited
  • 2008Perceived service quality, perceived value and recommendation

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67 cited
  • 2002Score Norms for Improving Library Service Quality: A LibQUAL+ Study61 cited
  • 2003Complaining behavior of public library users in South Korea54 cited
  • 2003"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study48 cited
  • 2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL48 cited
  • 2011Measurement Invariance: A Foundational Principle for Quantitative Theory Building48 cited
  • 2002Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study47 cited
  • 2003Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study44 cited