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Strategic Performance Management: A Managerial and Behavioral Approach

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Accounting and Organizational Management Information Technology Governance and Strategy Management and Organizational Practices

Abstract

PART I: INTRODUCING STRATEGIC PERFORMANCE MANAGEMENT 1. Introduction 2. Strategic Performance Management PART II: THE STRATEGIC PERFORMANCE MANAGEMENT DEVELOPMENT CYCLE Stage 1: Designing a Strategic Management Model 3. Responsibility Structure 4. Scenarios and Strategic Objectives 5. Strategic Action Plans Stage 2: Designing a Strategic Reporting Model 6. Critical Success Factors and Key Performance Indicators 7. The Balanced Scorecard 8. Exceptions, Actions, and Rolling for ePerformance Management in Developing Countries Casts 9. Performance Management ICT Architecture Stage 3: Desgning a Performance-driven Behavioural Model 10. Organizational Performance-driven Behaviour 11. Individual Performance-driven Behaviour 12. Strategic Alignment PART III: IMPLEMENTING STRATEGIC PERFORMANCE MANAGEMENT 13. Implementation PART IV: SPECIAL CONSIDERATIONS 14. Performance Management in the Public Sector 15. Performance Management in Developing Countries

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