SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Public value, citizen expectations and user commitment: a literature review · Study

ArticleShelves

ArticlePublic value, citizen expectations and user commitment: a literature review

Ricardo Blaug2006

Article2006

Public value, citizen expectations and user commitment: a literature review

Ricardo Blaug · Louise Horner · Rohit Lekhi

20 citations·0/0 files stored·WestminsterResearch (University of Westminster)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Public Policy and Administration Research Customer Service Quality and Loyalty E-Government and Public Services

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 20 citations exist upstream.

References

1990The consequences of modernity 1996SERVQUAL: review, critique, research agenda 2003Public Service Performance and Trust in Government: The Problem of Causality 2001One Market Under God: Extreme Capitalism, Market Populism, and the End of Economic Democracy 2004The case for bureaucracy : a public administration polemic 1979Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator 1997The measurement of service quality: a new P‐C‐P attributes model 1999Measuring service quality: current thinking and future requirements

Cited by

2020The Five Tasks of Public Value Management: Public Value as a Programme of Administrative and Societal Democratisation 2021The rationale for embedding ethics and public value in public administration programmes 2009PRIVATISATION OF PUBLIC SERVICES AND THE IMPACT ON QUALITY, EMPLOYMENT AND PRODUCTIVITY (PIQUE)

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2002Identity vs performance: an overview of theories explaining trust in governmentarticle · 4 shared references 2007Chapter 7 Determinants of Confidence in the Civil Service: An International Comparisonchapter · 4 shared references 2017Explaining Citizen Satisfaction and Dissatisfaction with Public Serviceschapter · 3 shared references 2007Evaluating service quality in universities: a service department perspectivearticle · 3 shared references 2013Perceived quality in higher education: an empirical studyarticle · 3 shared references 2003Managerial quality, administrative performance and trust in governance revisitedarticle · 3 shared references

Details

Year2006

Typearticle

Published2006-01-01

VenueWestminsterResearch (University of Westminster)

Languageen

Citations20

Files0 public / 0

ShelfPublic Policy and Administration Research

Identifiers

openalex_workW153788197

Links

landingopen

Imported from OpenAlex (CC0) — nothing here is generated.