SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Public value, citizen expectations and user commitment: a literature review
15 references·3 citing·37 second hop
Public value, citizen expectations and user commitment: a literature review (2006)Public value, citizen expectations and us…School Choice and Competition: Markets in the Public Interest? (2005)School Choice and Competition…Meta-Evaluation of the Local Government Modernisation Agenda: Progress report on service improvement in local government (2005)Meta-Evaluation of the Local …The case for bureaucracy : a public administration polemic (2004)The case for bureaucracy : a …Public Service Performance and Trust in Government: The Problem of Causality (2003)Public Service Performance an…One Market Under God: Extreme Capitalism, Market Populism, and the End of Economic Democracy (2001)One Market Under God: Extreme…Bringing citizen voice and client focus into service delivery (2001)Bringing citizen voice and cl…Measuring service quality: current thinking and future requirements (1999)Measuring service quality: cu…Continuous improvement in public services ‐ a way forward (1998)Continuous improvement in pub…The measurement of service quality: a new P‐C‐P attributes model (1997)The measurement of service qu…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…The Civil Service Culture and Administrative Reform (1995)The Civil Service Culture and…Citizen Ratings of Public and Private Service Quality: A Comparative Perspective (1994)Citizen Ratings of Public and…The consequences of modernity (1990)The consequences of modernityPublic opinion and the measurement of consumer satisfaction with government services (1990)Public opinion and the measur…Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator (1979)Citizen Satisfaction with Urb…The rationale for embedding ethics and public value in public administration programmes (2021)The rationale for embedding e…The Five Tasks of Public Value Management: Public Value as a Programme of Administrative and Societal Democratisation (2020)The Five Tasks of Public Valu…PRIVATISATION OF PUBLIC SERVICES AND THE IMPACT ON QUALITY, EMPLOYMENT AND PRODUCTIVITY (PIQUE) (2009)PRIVATISATION OF PUBLIC SERVI…Nature of Prejudice (1954)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Risk Society, Towards a New Modernity (1994)It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives (2013)Trust in Government – the Relative Importance of Service Satisfaction, Political Factors and Demography (2014)An updated OECD framework on drivers of trust in public institutions to meet current and future challenges (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services (2011)The effects of service quality on student loyalty: the mediating role of student satisfaction (2016)Quality assessment of airline baggage handling systems using SERVQUAL and BWM (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Money and Liberation: The Micropolitics of Alternative Currency Movements (2007)The ‘Critical Turn’ in Tourism Studies: A Radical Critique (2009)Stakeholders, stakeholder theory and Corporate Social Responsibility (CSR) (2024)Decentralisation and poverty reduction in Africa: the politics of local–central relations (2003)Accountability and health systems: toward conceptual clarity and policy relevance (2004)Introduction: New Democratic Spaces? The Politics and Dynamics of Institutionalised Participation (2004)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Comparing Media Systems (2004)The Practice Turn in Contemporary Theory (2005)HEdPERF versus SERVPERF (2005)Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program (2009)Research on the influence of after-sales service quality factors on customer satisfaction (2020)Public‐Value Failure: When Efficient Markets May Not Do (2002)Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators (2003)The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government (2003)Race, community context and confidence in the police (1996)Measuring the Unmeasurable: Empirical Studies of Nonprofit Organization Effectiveness from 1977 to 1997 (1998)How kids view cops The nature of juvenile attitudes toward the police (2000)Do Quasi-markets Foster Innovation in Education? (2009)“Every Kid Is Money” (2015)Hierarchy, Markets and Networks: analysing the 'self-improving school-led system' agenda in England and the implications for schools (2018)
this work references cited by second hop

References

  • 1990The consequences of modernity19,342 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2003Public Service Performance and Trust in Government: The Problem of Causality589 cited
  • 2001One Market Under God: Extreme Capitalism, Market Populism, and the End of Economic Democracy530 cited
  • 2004The case for bureaucracy : a public administration polemic472 cited
  • 1979Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator326 cited
  • 1997The measurement of service quality: a new P‐C‐P attributes model293 cited
  • 1999Measuring service quality: current thinking and future requirements260 cited
  • 2005School Choice and Competition: Markets in the Public Interest?252 cited
  • 2001Bringing citizen voice and client focus into service delivery210 cited
  • 1994Citizen Ratings of Public and Private Service Quality: A Comparative Perspective122 cited
  • 1998Continuous improvement in public services ‐ a way forward50 cited
  • 2005Meta-Evaluation of the Local Government Modernisation Agenda: Progress report on service improvement in local government25 cited
  • 1990Public opinion and the measurement of consumer satisfaction with government services24 cited
  • 1995

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

The Civil Service Culture and Administrative Reform
21 cited

Cited by

  • 2020The Five Tasks of Public Value Management: Public Value as a Programme of Administrative and Societal Democratisation16 cited
  • 2021The rationale for embedding ethics and public value in public administration programmes14 cited
  • 2009PRIVATISATION OF PUBLIC SERVICES AND THE IMPACT ON QUALITY, EMPLOYMENT AND PRODUCTIVITY (PIQUE)14 cited