Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Third Party Customers Infecting Other Customers for Better or for Worse

16 references·11 citing·43 second hop

FromToDepth

this work references cited by second hop

References

1967The Social Construction of Reality: A Treatise in the Sociology of Knowledge.16,459 cited
1989Focus Groups: A Practical Guide for Applied Research15,489 cited
1997Focus Groups as Qualitative Research8,856 cited
1982Social Psychology of Intergroup Relations7,948 cited
1974An approach to environmental psychology7,295 cited
1988The Social Psychology of Procedural Justice6,583 cited
1993Real World Research: A Resource for Social Scientists and Practitioner-Researchers6,223 cited
2009Social media: The new hybrid element of the promotion mix4,108 cited
2002The Ripple Effect: Emotional Contagion and its Influence on Group Behavior3,357 cited
1997Measuring Emotions in the Consumption Experience1,970 cited
2000Atmospheric Effects on Shopping Behavior1,921 cited
1968Ecological Psychology: Concepts and Methods for Studying the Environment of Human Behavior1,726 cited
1995How Consumers Consume: A Typology of Consumption Practices1,701 cited
1995Emotion in the Workplace: A Reappraisal1,476 cited
2010The Impact of New Media on Customer Relationships1,415 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2001

SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.

1,391 cited

Cited by

2016Other Customer Service Failures: Emotions, Impacts, and Attributions84 cited
2017When Service Customers Do Not Consume in Isolation84 cited
2017The effects of store environment elements on customer-to-customer interactions involving older shoppers49 cited
2015Consumers between supermarket shelves: The influence of inter-personal distance on consumer behavior41 cited
2018“Monkey See, Monkey Do?”: The Effect of Construal Level on Consumers’ Reactions to Others’ Unethical Behavior34 cited
2019Similarity over difference: How congruency in customer characteristics drives service experiences26 cited
2024Identifying the metaverse value recipe(s) affecting customer engagement and well-being in retailing23 cited
2017Encouraging shoplifting prevention with quality relationships23 cited
2016Recovering from Other-Customer-Caused Failure: The Effect on Focal Customer Complaining22 cited
2023The role of onboard experiencescape and social interaction in the formation of ferry passengers’ emotions9 cited
2025Cultural Synergy in the Digital Age: Hotel Employees' Navigating Technology and Diverse Guest Expectations0 cited