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Service Operations Management · Study

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ChapterService Operations Management

Unknown author2008

Chapter2008

Service Operations Management

Unknown author

300 citations·0/0 files stored·SAGE Publications Ltd eBooks

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Management and Optimization Techniques Customer Service Quality and Loyalty Service and Product Innovation

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2015Components of cultural tourists’ experiences in destinations 2013Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors 1991Operations as marketing: A competitive service strategy 1999Employee empowerment in services: a framework for analysis 2016Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business 2000A Model of the Determinants of International Trade in Higher Education 2015Does e-HRM lead to better HRM service?2006The emergence of service operations management as an academic discipline

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Year2008

Typechapter

Published2008-01-01

VenueSAGE Publications Ltd eBooks

Languageen

Citations300

Files0 public / 0

ShelfManagement and Optimization Techniques

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doi10.4135/9781446213025.n1

openalex_workW1538346180

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