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Cited by

• 2015Components of cultural tourists’ experiences in destinations310 cited
• 2013Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors228 cited
• 1991Operations as marketing: A competitive service strategy225 cited
• 1999Employee empowerment in services: a framework for analysis187 cited
• 2016Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business186 cited
• 2000A Model of the Determinants of International Trade in Higher Education177 cited
• 2015Does e-HRM lead to better HRM service?168 cited
• 2006The emergence of service operations management as an academic discipline151 cited
• 2007Emotional intelligence, its measurement and implications for the workplace147 cited
• 1995Service markets and competition137 cited
• 2002Comparing Reasons, Practices and Effects of ISO 9000 Certification and TQM Implementation in Norwegian SMEs and Large Firms137 cited
• 2001A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality129 cited
• 2006A rapid design process for Total Care Product creation126 cited