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Are chatbots really useful for human resource management? · Study

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ArticleAre chatbots really useful for human resource management?

Soumi Majumder2021

Article2021

Are chatbots really useful for human resource management?

Soumi Majumder · Atreyee Mondal

120 citations·0/0 files stored·International Journal of Speech Technology

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AI and HR Technologies AI in Service Interactions Robotic Process Automation Applications

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References

1975The uses of mass communications : current perspectives on gratifications research 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I 1974Utilization of mass communication by the individual 2018Customer experience challenges: bringing together digital, physical and social realms 2015The influence of technology on the future of human resource management 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II 2011Employee engagement: an examination of antecedent and outcome variables 2016Electronic HRM: four decades of research on adoption and consequences

Cited by

2023Navigating the Paradigm Shift in HRM Practices Through the Lens of Artificial Intelligence: A Post-pandemic Perspective 2024Everyday artificial intelligence unveiled: Societal awareness of technological transformation 2023An AI-Based Shortlisting Model for Sustainability of Human Resource Management 2023Artificial Intelligence in Human Resource Management: Recent Trends and Research Agenda 2024

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Details

Year2021

Typearticle

Published2021-03-18

VenueInternational Journal of Speech Technology

ISSN-L1381-2416

Languageen

Citations120

Files0 public / 0

ShelfAI and HR Technologies

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doi10.1007/s10772-021-09834-y

openalex_workW3136639068

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