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Cited by

• 2008The dynamics of quality costs in continuous improvement65 cited
• 2010Developing an integrated model for the evaluation and selection of six sigma projects based on ANFIS and fuzzy goal programming54 cited
• 2009Quality follows quality: add quality to the business and quality will multiply the profits38 cited
• 2013The impact of leadership practices on service quality in private higher education in South Africa25 cited
• 2016Cost Management in the Public Sector: Legitimation Behaviour and Relevant Decision Making24 cited
• 2008Development of a co-operative distributed process mining system for quality assurance20 cited
• 2021Lean Manufacturing Design to Reduce Waste in Customer Complaint Services Using Lean Principles in Coil Industry Companies, of Indonesia17 cited
• 2016Matrix-based quality tools for concept generation in eco-design14 cited
• 2012A Case Study: Application of Statistical Process Control Tool for Determining Process Capability and Sigma Level11 cited