Assessment of business intelligence maturity in the selected organizations

Abstract

The main purpose of this paper is to assess the level of Business Intelligence (BI) maturity in organizations. The research questions I ask in this study are: (1) what possibilities offer BI systems for different organizations, (2) how to measure and evaluate the BI maturity in organizations? The study was based on: (1) a critical analysis of literature, (2) a observation of different BI initiatives undertaken in various organizations, as well as on (3) semi-structured interviews conducted in polish organizations in 2012. Some interviews, conducted in 20 polish enterprises, were held with executives, senior members of staff, and ICT specialists. The reminder of my paper is organized as follows. Firstly, the idea of BI is described. Next, the issue of BI maturity models is recognized. Finally, Garter's Maturity Model for Business Intelligence and Performance Management is used to assess the level of BI in surveyed organizations.

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