Performance measurement for world class manufacturing: a model for American companies

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Accounting and Organizational Management Management and Optimization Techniques Quality and Supply Management

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xi Foreword xv Preface xix List of Illustrations Chapter One: World Class Manufacturing and the Need for New Performance Measures Chapter Two: Characteristics of the New Performance Measures Chapter Three: Shortcomings of Traditional Management Accounting Chapter Four: Measurement of Delivery Performance and Customer Service Chapter Five: Measurement of Process Time Chapter Six: Measurement of Production Flexibility Chapter Seven: Measurement of Quality Performance Chapter Eight: Financial Measures Chapter Nine: Measuring Social Issues Chapter Ten: Establishing Performance Targets Chapter Eleven: Producting the New Performance Measures Chapter Twelve: Alternative Cost and Management Accounting Techniques References About the Author Index

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1999Evaluation and improvement of manufacturing performance measurement systems ‐ the role of OEE 1998Theory of constraints 1996A survey and taxonomy of strategy‐related performance measures for manufacturing 2003Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model 2000Quantitative models for performance measurement system 2002Developing a frame of reference for ex-ante IT/IS investment evaluation 2003An overview of frequently used performance measures 1997World‐class manufacturing project: overview and selected results

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