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Analisa Faktor Yang Menjadi Preferensi Konsumen Dalam Memilih Coffee Shop Di Surabaya
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Analisa Faktor Yang Menjadi Preferensi Konsumen Dalam Memilih Coffee Shop Di Surabaya (2015)Analisa Faktor Yang Menjadi Preferensi Ko…Metode Riset Untuk Bisnis Dan Ekonomi : Bagaimana Meneliti Dan Menulis Tesis ? (2013)Metode Riset Untuk Bisnis Dan…Metode Riset Bisnis (2011)Metode Riset BisnisPrinsip-prinsip pemasaran, jilid 1 (2008)Prinsip-prinsip pemasaran, ji…Metode Penelitian Kuantitatif : Teori dan Aplikasi (2007)Metode Penelitian Kuantitatif…Developing customer loyalty from e‐tail store image attributes (2007)Developing customer loyalty f…Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)Service Failure and Recovery:…Panduan riset perilaku konsumen (2002)Panduan riset perilaku konsum…Prinsip-prinsip pemasaran (2001)Prinsip-prinsip pemasaranPreferential segmentation of restaurant attributes through conjoint analysis (1999)Preferential segmentation of …Manajemen Pemasaran : Analisis, Perencanaan, Implementasi dan Kontrol (1997)Manajemen Pemasaran : Analisi…Determinants of Consumer Complaint Behaviour: (1995)Determinants of Consumer Comp…The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions (1993)The effects of perceived just…Menejemen Pemasaran Modern (1990)Menejemen Pemasaran ModernSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements. (1982)Exit, voice, loyalty, and neg…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 2003Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction956 cited
  • 2001Prinsip-prinsip pemasaran755 cited
  • 2002Panduan riset perilaku konsumen684 cited
  • 1982Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements.644 cited
  • 1993The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions623 cited
  • 2007Metode Penelitian Kuantitatif : Teori dan Aplikasi432 cited
  • 1997Manajemen Pemasaran : Analisis, Perencanaan, Implementasi dan Kontrol375 cited
  • 1990Menejemen Pemasaran Modern346 cited
  • 2013Metode Riset Untuk Bisnis Dan Ekonomi : Bagaimana Meneliti Dan Menulis Tesis ?197 cited
  • 1999Preferential segmentation of restaurant attributes through conjoint analysis138 cited
  • 2007Developing customer loyalty from e‐tail store image attributes136 cited
  • 1995Determinants of Consumer Complaint Behaviour:116 cited
  • 2011Metode Riset Bisnis

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90 cited
  • 2008Prinsip-prinsip pemasaran, jilid 168 cited
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