PENGARUH KNOWLEDGE MANAGEMENT TERHADAP KINERJA KARYAWAN: STUDI KASUS DEPARTEMEN FRONT OFFICE SURABAYA PLAZA HOTEL

Abstract

At the era of the global competition, knowledge management hopefully could provide sufficiently significant contributions to human resources, particularly among the hospitality world. This research is aimed at measuring the influence of knowledge management on the performance of the employees using case studies on the front office department at the Surabaya Plaza Hotel. The outcome of this research reveals that knowledge management indirectly affects the employee’s performance, personal knowledge significantly affects job procedure, and the most dominant element of influencing the employee’s performance is technology. Abstract in Bahasa Indonesia : Pada era persaingan bebas saat ini diharapkan knowledge management dapat memberikan kontribusi yang baik bagi sumber daya manusia khususnya pada dunia hospitality. Penelitian ini bertujuan mengukur pengaruh dari knowledge management terhadap kinerja karyawan dengan studi kasus pada departemen front office di Surabaya Plaza Hotel. Hasil penelitian ini menunjukan bahwa knowledge management secara tidak langsung mempengaruhi kinerja karyawan, ada pengaruh yang signifikan antara personal knowledge terhadap job procedure, dan faktor yang paling dominan mempengaruhi kinerja karyawan adalah technology. Kata kunci: knowledge management, kinerja karyawan, Surabaya Plaza Hotel.

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