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Scelte di prodotto e processo nelle organizzazioni museali d’impresa. Un’indagine empirica: il Museo Storico Perugina / Product and process decisions in corporate museums. An empirical investigation: the Perugina Historical Museum
9 references·0 citing·41 second hop
Scelte di prodotto e processo nelle organizzazioni museali d’impresa. Un’indagine empirica: il Museo Storico Perugina / Product and process decisions in corporate museums. An empirical investigation: the Perugina Historical Museum (2012)Scelte di prodotto e processo nelle organ…Multinational enterprises and the global economy (2010)Multinational enterprises and…The Politics of the Exhibition: Viewing Corporate Museums Through the Paradigmatic Lens of Organizational Memory (2002)The Politics of the Exhibitio…The eclectic paradigm as an envelope for economic and business theories of MNE activity (2000)The eclectic paradigm as an e…Relationship Marketing: New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever (2000)Relationship Marketing: New S…Measuring Customer Satisfaction (1995)Measuring Customer Satisfacti…Corporate Museums, Galleries, and Visitor Centers: A Directory (1994)Corporate Museums, Galleries,…The Service Experience As Theater (1992)The Service Experience As The…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Aesthetics, Ideologies and the Limits of the Marketing Concept (1983)Aesthetics, Ideologies and th…Institutions, Institutional Change and Economic Performance (1991)Institutions and organizations (1995)Reappraising the Eclectic Paradigm in an Age of Alliance Capitalism (1995)An evolutionary approach to understanding international business activity: The co-evolution of MNEs and the institutional environment (2009)Research Methods in Business Studies (2020)Sensemaking in Organizations (1996)From Individual to Organizational Identity (1998)Organizational Learning: Creating, Retaining and Transferring Knowledge (1999)Historic Corporate Social Responsibility (2015)The Stuff of Legend: History, Memory, and the Temporality of Organizational Identity Construction (2018)Dealing with revered past: Historical identity statements and strategic change in Japanese family firms (2019)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Firm Resources and Sustained Competitive Advantage (1991)The Eclectic (OLI) Paradigm of International Production: Past, Present and Future (2001)Firm resources and sustained competitive advantage (2004)Globalisation, economic geography and the strategy of multinational enterprises (2004)What determines Chinese outward FDI? (2010)Conjoint Analysis in Consumer Research: Issues and Outlook (1978)Feeling and thinking: Preferences need no inferences. (1980)Strategic Orientation and Firm Performance in an Artistic Environment (2000)The Role of Smartphones in Mediating the Touristic Experience (2011)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)Advances in Consumer Research (2025)The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Service Design for Experience-Centric Services (2009)On the communication value of the company museum and archives (2014)The Corporate Museum: A New Type of Museum Created as a Component of Marketing Company (2014)Internal service quality – an empirical assessment (1999)American consumers' attitudes towards commercial banks (2005)MEASURING CUSTOMER SATISFACTION: MUST OR NOT? (2010)Convergent interviewing to build a theory in under‐researched areas: principles and an example investigation of Internet usage in inter‐firm relationships (2003)Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector (2003)Relationship quality, on‐line banking and the information technology gap (2003)
this work references cited by second hop

References

  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000The eclectic paradigm as an envelope for economic and business theories of MNE activity1,863 cited
  • 2010Multinational enterprises and the global economy1,269 cited
  • 1983Aesthetics, Ideologies and the Limits of the Marketing Concept377 cited
  • 2002The Politics of the Exhibition: Viewing Corporate Museums Through the Paradigmatic Lens of Organizational Memory186 cited
  • 2000Relationship Marketing: New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever180 cited
  • 1992The Service Experience As Theater162 cited
  • 1995Measuring Customer Satisfaction102 cited
  • 1994Corporate Museums, Galleries, and Visitor Centers: A Directory15 cited

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