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Reference service effec tiveness · Study

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ArticleReference service effec tiveness

Jo Bell Whitlatch1990

OA

Articlegreen1990

Reference service effec tiveness

Jo Bell Whitlatch

21 citations·0/0 files stored·San Jose State University Scholar Works (San Jose State University)

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 21 citations exist upstream.

References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1988Organizations: Rational, Natural, and Open Systems 1983Organizational citizenship behavior: Its nature and antecedents.1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter 1981Boundary Spanning Individuals: Their Role in Information Transfer and Their Antecedents 1980Coproduction: Citizen Participation in Service Delivery 1984Organizational Effectiveness: A Comparison of Multiple Models 1984How to measure service orientation.

Cited by

2007Using the Wisconsin–Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services 2009Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College.2007On Inquiry: Human Concept Formation and Construction of Meaning through Library and Information Science Intermediation 2004The current state of research on reference transactions 1995Interpersonal Communication with Library Patrons: Physician-Patient Research Models.1997An Evaluation of the Brandeis Model of Reference Service at a Small Academic Library 2008Don’t Shelve the Questions 2008Transforming the rational perspective on skill development: The Dreyfus model in library reference work

Details

Year1990

Typearticle

Published1990-01-01

VenueSan Jose State University Scholar Works (San Jose State University)

Languageen

Citations21

Files0 public / 0

ShelfLibrary Science and Information Literacy

Identifiers

openalex_workW1540807553

Links

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