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Part I: INTRODUCTION. 1. The Challenges of Social Work. 2. Direct Practice: Domain, Philosophy, and Roles. 3. Overview of the Helping Process. 4. Operationalizing the Cardinal Social Work Values. Part II: EXPLORING, ASSESSING, AND PLANNING. 5. Building Blocks of Communication: Conveying Empathy and Authenticity. 6. Verbal Following, Exploring, and Focusing Skills. 7. Eliminating Counterproductive Communication Patterns. 8. Assessment: Exploring and Understanding Problems and Strengths. 9. Assessment: Intrapersonal, Interpersonal, and Environmental Factors. 10. Assessing Family Functioning in Diverse Family and Cultural Contexts. 11. Forming and Assessing Social Work Groups. 12. Developing Goals and Formulating a Contract. Part III: THE CHANGE-ORIENTED PHASE. 13. Planning and Implementing Change-Oriented Strategies. 14. Developing Resources, Organizing, Planning, and Advocacy as Intervention Strategies. 15. Enhancing Family Functioning and Relationships. 16. Intervening in Social Work Groups. 17. Additive Empathy, Interpretation, and Confrontation. 18. Managing Barriers to Change. Part IV: THE TERMINATION PHASE. 19. The Final Phase: Evaluation and Termination.
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