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Public library assessment in customer perspective
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Public library assessment in customer perspective (2011)Public library assessment in customer per…Contextual approach to understanding the socio‐cultural function of a public library in Japan (2011)Contextual approach to unders…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Measuring municipal activities : a survey of suggested criteria for appraising administration (1943)Measuring municipal activitie…An analysis of library customer loyalty (2013)An analysis of library custom…Comparative fit indexes in structural models. (1990)The theory of planned behavior (1991)Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework (2015)The role of loyalty programs in healthcare service ecosystems (2017)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)PUBLIC LIBRARY STATISTICS (1901)Situated Meaning: Inside and outside in Japanese Self, Society, and Language (1995)Determining How Libraries and Librarians Help. (2003)Local Public Libraries Serve Important Functions as Meeting Places, but Demographic Variables Appear Significant, Suggesting a Need for Extensive Further Research (2012)The History and Current Challenges of Libraries in Japan (2021)The History of the Productivity Movement (1990)The Performing State: Reflection on an Idea Whose Time Has Come but Whose Implementation Has Not (2003)Performance Budgeting and Accrual Budgeting (2007)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1943Measuring municipal activities : a survey of suggested criteria for appraising administration57 cited
  • 2011Contextual approach to understanding the socio‐cultural function of a public library in Japan5 cited

Cited by

  • 2013An analysis of library customer loyalty80 cited

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