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Cited by

• 1998The Grammars of Trust: A Model and General Implications754 cited
• 1997Cultural Diversity and the Performance of Multinational Firms531 cited
• 2010Mobile Games: Analyzing the Needs and Values of the Consumers388 cited
• 2001Introduction: The Nature and Dynamics of Organizational Capabilities372 cited
• 2008Organizational Capabilities, Patterns of Knowledge Accumulation and Governance Structures in Business Firms: An Introduction334 cited
• 1998Manage Your Information as a Product262 cited
• 2000Human Resource Management, TQM, and Firm Performance in Small and Medium-Size Enterprises246 cited
• 2010A conceptual framework for critical success factors of lean Six Sigma220 cited
• 2004Total quality management, market competition and organizational performance194 cited
• 1996Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification194 cited
• 2002Should marketing be cross-functional? Conceptual development and international empirical evidence186 cited
• 1991Total quality management in higher education183 cited
• 2011The quality movement: Where are you going?173 cited
• 1997Attaining Flexible Stability by Integrating Total Quality Management and Socio-Technical Systems Theory