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Suggestive Selling by Waitstaff in Family-Style Restaurants
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Suggestive Selling by Waitstaff in Family-Style Restaurants (1990)Suggestive Selling by Waitstaff in Family…Assessing the Customer-Based Impact of Up-Selling Versus Down-Selling (2018)Assessing the Customer-Based …Using Service Blueprinting to Analyze Restaurant Service Efficiency (2011)Using Service Blueprinting to…An Analysis of Organizational Behavior Management Research in Terms of the Three-Contingency Model of Performance Management (2008)An Analysis of Organizational…An Objective Review of the Journal of Organizational Behavior Management (1999)An Objective Review of the Jo…SOME CURRENT DIMENSIONS OF APPLIED BEHAVIOR ANALYSIS1 (1968)Single-Case Research Designs: Methods for Clinical and Applied Settings (1982)Single-case research designs: Methods for clinical and applied settings (1983)Industrial-Organizational Psychology and Organizational Behavior Management (2000)The Effects of Individual Monetary Incentives With and Without Feedback (2004)Relative Effects of Daily Feedback and Weekly Feedback on Customer Service Behavior at a Gas Station (2013)Designing services that deliver (1984)Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. (1994)Research Design: Qualitative and Quantitative Approaches (1996)The usefulness of componentization for specialized public service providers (2013)Service redundancy in fine dining: evidence from Taiwan (2019)Exploiting Service Design in Service Quality: Escorting the Customer’s Experiential Value in the Journey of a Star-Rated Hotel (2023)The Behavior of Organisms: An Experimental Analysis (1939)Relational frame theory: a post-Skinnerian account of human language and cognition (2001)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)From service engagement to product purchase: cross-buying behavior in hospitality contexts (2020)
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  • 1999An Objective Review of the Journal of Organizational Behavior Management57 cited
  • 2008An Analysis of Organizational Behavior Management Research in Terms of the Three-Contingency Model of Performance Management30 cited
  • 2011Using Service Blueprinting to Analyze Restaurant Service Efficiency28 cited
  • 2018Assessing the Customer-Based Impact of Up-Selling Versus Down-Selling25 cited

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