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Cited by

• 2016The effect of self-checkout quality on customer satisfaction and repatronage in a retail context115 cited
• 2016Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship75 cited
• 2016Consumer Technology Readiness and E-Service Quality in E-Tailing: What is the Impact on Predicting Online Purchasing?50 cited
• 2018Technology Readiness and Likelihood to Use Self-Checkout Services Using Smartphone in Retail Grocery Stores: Empirical Evidences from Hyderabad, India47 cited
• 2021Validation of a TAM Extension in Agriculture: Exploring the Determinants of Acceptance of an e-Learning Platform44 cited
• 2020Development of a classification framework for technology based retail services: a retailers’ perspective44 cited
• 2021The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation43 cited
• 2019Implementing effective customer participation for hedonic and utilitarian services42 cited
• 2017Strategic consequences of self-service technology evaluations31 cited
• 2018Technology readiness and mobile self-service technology adoption in the airline industry: An emerging market perspective26 cited
• 2022The rise of the prosumer: an analysis of self-service technology adoption in a corporate context25 cited
• 2023Feeling rewarded and entitled to be served: Understanding the influence of self- versus regular checkout on customer loyalty