Knowledge sharing, coordinated exception handling, and intelligent problem solving for cross-organizational business processes

Abstract

To date, Workflow Management Systems (WfMSs) have been used to support enterprise-wide business processes. With the advent of Internet commerce, business processes increasingly span organizational boundaries. Consequently, workflow technology needs to be extended to support such cross-organizational processes. Three of the most important research issues that arise in developing solutions for cross-organizational business processes are-- process construction, service fulfillment, and conflict resolution. This research primarily addresses the challenge of conflict resolution in cross-organizational processes using exception-handling techniques. Compared to extensive prior work on exception handling in programming languages and distributed system, cross-organizational processes present new challenges. Key challenges are the need to determine responsible party for handling exceptions, a variety of differences between exception handling mechanisms of each WfMS participating in cross-organizational processes, and lack of understanding or knowledge of outsourced or contracted processes. This dissertation represents one of the earliest comprehensive researches on the topic of conflict resolution in cross-organizational processes. We have proposed a detailed exception-handling strategy, have implemented a prototype system, and have conducted experiments using realistic

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