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A Knowledge-based Approach to Handling Exceptions in Workflow Systems · Study

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ArticleA Knowledge-based Approach to Handling Exceptions in Workflow Systems

Mark Klein2000

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A Knowledge-based Approach to Handling Exceptions in Workflow Systems

Mark Klein · Chrysanthos N. Dellarocas

187 citations·0/0 files stored·Computer Supported Cooperative Work (CSCW)

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Business Process Modeling and Analysis Software Engineering Techniques and Practices Information Systems Theories and Implementation

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References

1993Reengineering the corporation: A manifesto for business revolution 1993Process innovation: reengineering work through information technology 1994The interdisciplinary study of coordination 1994Reengineering the Corporation: A Manifesto for Business Revolution 1991Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness 1999Tools for Inventing Organizations: Toward a Handbook of Organizational Processes 1994Process innovation: Reengineering work through information technology 1995Dynamic change within workflow systems

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2002Research Commentary: Workflow Management Issues in e-Business 2023AI-augmented Business Process Management Systems: A Research Manifesto 2007Deadline-based escalation in process-aware information systems 2009An Adaptive Process Model to Support Product Development Project Management 2004CBRFlow: Enabling Adaptive Workflow Management Through Conversational Case-Based Reasoning

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Year2000

Typearticle

Published2000-11-01

VenueComputer Supported Cooperative Work (CSCW)

ISSN-L0925-9724

Languageen

Citations187

Files0 public / 0

ShelfBusiness Process Modeling and Analysis

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doi10.1023/a:1008759413689

openalex_workW2104567554

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2005

From process logic to business logic—A cognitive approach to business process management

2001Web interface-driven cooperative exception handling in ADOME workflow management system

2003The Case Handling Case