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• 1994Classifying Compliance Gaining Messages: Taxonomic Disorder and Strategic Confusion137 cited
• 2015The Role of “Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement135 cited
• 1995The social problem-solving skills of anxious-withdrawn children129 cited
• 1985The Production of Comforting Messages: Social-Cognitive Foundations90 cited
• 2005Principles of Regulating Interaction in Teams Practicing Face-To-Face Communication Versus Teams Practicing Computer-Mediated Communication82 cited
• 1987An examination of relationship disengagement: Perceptions, breakup strategies and outcomes77 cited
• 1993Reach out and touch someone: Analysis of nonverbal comforting responses74 cited
• 1984COGNITIVE AND MOTIVATIONAL INFLUENCES ON SPONTANEOUS COMFORTING BEHAVIOR67 cited
• 1989Language use and reification of social information: Top‐down and bottom‐up processing in person cognition58 cited
• 1991The influence of pragmatic competence on the likeability of grade‐school children49 cited
• 1986Communicative correlates of peer acceptance in childhood41 cited
• 1989Multiple Effects of Messages with Multiple Goals Some Perceived Outcomes of Responses to Sexual Harassment40 cited
• 1990Giving criticism: A multiple goals case study