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Cited by

• 2013Establishing attributes of an environmental management system for green hotel evaluation182 cited
• 2011Environmentally friendly practices among restaurants: drivers and barriers to change171 cited
• 2012The impact of nostalgia triggers on emotional responses and revisit intentions in luxury restaurants: The moderating role of hiatus154 cited
• 2006A Model of Customer Satisfaction and Retention for Hotels153 cited
• 2016Why do you feel stressed in a “smile factory”?149 cited
• 2020Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry79 cited
• 2004Hotel Labor Productivity Assessment73 cited
• 2009An Overview: Tourism Non-governmental Organizations and Poverty Reduction in Developing Countries70 cited
• 2009Country Club Members’ Perceptions of Value, Image Congruence, and Switching Costs: an Exploratory Study of Country Club Members’ Loyalty58 cited
• 2018The effects of restaurant attributes on satisfaction and return patronage intentions: Evidence from solo diners’ experiences in the United States56 cited
• 2003Risk-Adjusted Performance: A Sector Analysis of Restaurant Firms51 cited
• 2013Teaching professional ethics in culinary studies32 cited
• 1998Hospitality and Tourism: a Rhetorical Analysis and Conceptual Framework for Identifying Industry Meanings