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A Framework for Product-Service Design for Manufacturing Firms
8 references·2 citing·36 second hop
A Framework for Product-Service Design for Manufacturing Firms (2010)A Framework for Product-Service Design fo…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Services marketing self-portraits : introspections, reflections, and glimpses from the experts (2000)Services marketing self-portr…A Handbook of Human Resource Management Practice (1999)A Handbook of Human Resource …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Delivering Quality Service (1990)Delivering Quality ServiceCompetitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…A research model for circular business models–Antecedents, moderators, and outcomes (2022)A research model for circular…Engineering Value Co-Creation in Product-Service Systems (2017)Engineering Value Co-Creation…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Beyond Greening: Strategies for a Sustainable World. (1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)Servitization of business: Adding value by adding services (1988)Co‐creating unique value with customers (2004)On value and value co-creation: A service systems and service logic perspective (2008)The Structure of Scientific Revolutions (1963)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Dynamic capabilities and strategic management (1997)JOB SATISFACTION, A LITERATURE REVIEW (2011)Factors affecting employee performance: an empirical approach (2018)The adoption of artificial intelligence in employee recruitment: The influence of contextual factors (2021)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Market Segmentation and Product Differentiation in Political Campaigns: A Technical Feature Perspective (2003)Improvisation in service performances: lessons from jazz (2006)Does delaying service-failure resolution ever make sense? (2012)
this work references cited by second hop

References

  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1999A Handbook of Human Resource Management Practice3,349 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1990Delivering Quality Service1,326 cited
  • 2000Services marketing self-portraits : introspections, reflections, and glimpses from the experts70 cited

Cited by

  • 2022A research model for circular business models–Antecedents, moderators, and outcomes28 cited
  • 2017Engineering Value Co-Creation in Product-Service Systems14 cited

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