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Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach
9 references·2 citing·47 second hop
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach (2013)Exploring the Impact of IT Service Manage…Extending the IT service quality measurement framework through a systematic literature review (2012)Extending the IT service qual…Understanding the ITIL Implementation Project: Conceptualization and Measurements (2011)Understanding the ITIL Implem…Impact of IT Service Management Frameworks on the IT Organization (2011)Impact of IT Service Manageme…Designing an evaluation framework for IT service management (2010)Designing an evaluation frame…Challenges in Adopting and Integrating ITIL and CMMi in ICT Division of a Public Utility Company (2010)Challenges in Adopting and In…A Maturity Model for Implementing ITIL v3 (2010)A Maturity Model for Implemen…Implementing it Service Management: A Case Study Focussing on Critical Success Factors (2009)Implementing it Service Manag…Lessons learned in ITIL implementation failure (2008)Lessons learned in ITIL imple…An International Symposium (1960)An International SymposiumTowards an IT Service Lifecycle Management (ITSLM) Concept (2016)Towards an IT Service Lifecyc…A Simulation and Gamification Approach for IT Service Management Improvement (2016)A Simulation and Gamification…Factors Affecting the Cost of Airplanes (1936)Meta-Analytic Procedures for Social Research (1991)Organizational Learning: The Contributing Processes and the Literatures (1991)Benefits of ISO 20000 IT service management certification (2014)ITIL in small to medium‐sized enterprises software companies: towards an implementation sequence (2015)Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms (2019)Delivering quality service: balancing customer perceptions and expectations (1990)Refinement and reassessment of the SERVQUAL scale. (1991)Service Quality: A Measure of Information Systems Effectiveness (1995)The Evaluation of the IT Service Quality Measurement Framework in Industry (2013)What in Consumer Reviews Affects the Sales of Mobile Apps: A Multifacet Sentiment Analysis Approach (2015)An original assessment of the influence of soft dimensions on implementation of sustainability practices: implications for the thermal energy sector in fast growing economies (2021)The measurement of organizational commitment (1979)Self-efficacy: the exercise of control (1997)Self-Efficacy: The Exercise of Control (1999)Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering (2012)Critical Success Factors In Implementing ITIL in the Ministry of Education in Saudi Arabia: An Exploratory Study (2017)Challenge of adopting multiple process improvement frameworks (2006)Barriers to information technology governance adoption : a preliminary empirical investigation (2011)The status of IT service management in health care - ITIL® in selected European countries (2011)Information technology service management models applied to medium and small organizations: A systematic literature review (2015)Investigating Information Systems with Action Research (1999)Understanding the Main Phases of Developing a Maturity Assessment Model (2005)Developing Maturity Models for IT Management (2009)Designing a New Integrated IT Governance and IT Management Framework Based on Both Scientific and Practitioner Viewpoint (2012)IT Governance Implementation: The Determinant Factors (2012)An Overlapless Incident Management Maturity Model for Multi-Framework Assessment (ITIL, COBIT, CMMI-SVC) (2018)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)The effect of soft ICT capital on innovation performance of Greek firms (2013)Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation (2013)Case Study Research: Design and Methods (1984)Building Theories from Case Study Research (1989)The Enterprise System Experience— From Adoption to Success (2000)The effect of critical success factors on IT governance performance (2011)Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research (2013)Up, up and away: social marketing breaks free (2014)From game design elements to gamefulness (2011)For the Win: How Game Thinking Can Revolutionize Your Business (2012)Gamification in software engineering – A systematic mapping (2014)A Maturity Model for Implementing ITIL V3 in Practice (2011)Integrating Enterprise Architecture and IT Service Management (2013)An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices (2021)An ecosystem approach for sustainability: addressing the challenge of complexity (1999)Citizenship and the right to the global city: reimagining the capitalist world order (2003)Informalizing the Economy: The Return of the Social Question at a Global Level (2014)
this work references cited by second hop

References

  • 1960An International Symposium807 cited
  • 2009Implementing it Service Management: A Case Study Focussing on Critical Success Factors155 cited
  • 2010Designing an evaluation framework for IT service management128 cited
  • 2011Impact of IT Service Management Frameworks on the IT Organization99 cited
  • 2010A Maturity Model for Implementing ITIL v352 cited
  • 2008Lessons learned in ITIL implementation failure49 cited
  • 2012Extending the IT service quality measurement framework through a systematic literature review47 cited
  • 2010Challenges in Adopting and Integrating ITIL and CMMi in ICT Division of a Public Utility Company39 cited
  • 2011Understanding the ITIL Implementation Project: Conceptualization and Measurements13 cited

Cited by

  • 2016A Simulation and Gamification Approach for IT Service Management Improvement10 cited
  • 2016Towards an IT Service Lifecycle Management (ITSLM) Concept10 cited

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