Challenges in Adopting and Integrating ITIL and CMMi in ICT Division of a Public Utility Company

Abstract

A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 39 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.