Factors influencing a successful transition from ISO 9000 to TQM

Sarah T. Meegan · W. Andrew Taylor

121 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

This paper is the first of two which seek to further the debate about the role and value of ISO 9000 as a route to TQM. In particular, outlines a framework by which the next phase of a longitudinal study of 115 ISO 9000 registered organizations may be conducted. Shows that very little empirical work has been published which explores this transition beyond ISO 9000 to TQM. Moreover, what literature does exist is divided on the issues, for example on whether or not it is beneficial to obtain ISO 9000 before embarking on TQM, or vice versa. Examines the importance of two aspects of senior executives’ mindset, namely their understanding of ISO 9000 and their motivations for pursuing it. Presents preliminary data which suggest that these two factors may have an important influence on future progress towards TQM, and postulates that the success of organizations already practising TQM will be dependent on their levels of understanding and their differing motivations. The second paper will complete this discussion by dealing with other factors relevant to this transition as raised by other authors and concludes by outlining tangible ways in which an organization can build on ISO 9000 to proceed towards TQM. Factors discussed in these two papers will form the basis of analysis of the next phase of this longitudinal study, which was initiated in 1991.

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1967Work and the Nature of Man.1994The Implementation of Total Quality Management in Small and Medium‐sized Manufacturing Companies 1990Examining the Barriers to Supplier Development

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2003The importance of internal aspects in quality improvement 2004ISO 9000 and TQM: substitutes or complementaries?2005Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience 2003Effects of ISO 9000 certification on firms' performance: A vision from the market 2004The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe 2006A Delphi study on motivation for ISO 9000 and EFQM 2006Approaches to adopting quality in SMEs and the impact on quality management practices and performance 1970Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience

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