ISO 9000 and TQM: substitutes or complementaries?

Ángel Rafael Martínez Lorente · Micaela Martínez Costa

111 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

After analysing a sample of 442 of the Spanish biggest manufacturing companies, some evidence about the influence of total quality management (TQM) on the companies’ operating performance has been obtained. However, companies applying TQM together with the ISO 9000 standards did not show positive results. This fact leads to the consideration that, despite the beliefs about ISO 9000 as a good first step in the way of implementing TQM, once implemented, some of the ISO 9000 principles are contradictory with TQM philosophy. These not congruent systems applied together would drive the company to obtain less benefits than the use of only one of them. The study concludes that when ISO 9000 and TQM are applied simultaneously, the resultant benefits to the company are not better than those experienced if either system were applied in isolation.

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References

1982Out of the Crisis 1995Total quality management as competitive advantage: A review and empirical study 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1996Development and Validation of TQM Implementation Constructs 1999The relationship between total quality management practices and operational performance 1996Identification of the Critical Factors of TQM*1994A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD

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