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ISO 9000 and TQM: substitutes or complementaries?

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References

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1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
1994A framework for quality management research and an associated measurement instrument1,968 cited
1996Development and Validation of TQM Implementation Constructs1,773 cited
1999The relationship between total quality management practices and operational performance1,532 cited
1996Identification of the Critical Factors of TQM*1,023 cited
1994A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD971 cited
1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?633 cited
1998TQM impact on quality conformance and customer satisfaction: A causal model623 cited
2001Firm characteristics, total quality management, and financial performance564 cited
1998The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction543 cited
2000The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation534 cited
1998The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation516 cited

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1996Quality Awards and the Market Value of the Firm: An Empirical Investigation465 cited

1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited

Cited by

2011Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies90 cited
2010The impact of ISO 9000 and EFQM on the use of flexible work practices87 cited
2006Approaches to adopting quality in SMEs and the impact on quality management practices and performance79 cited
2020Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies72 cited
2017A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance70 cited
2012ISO 9001 certification pay‐off: myth versus reality57 cited
2014The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance56 cited
2006Implementation of the ISO 9001: from QMS to business model54 cited
2010A study of quality management practices in TQM and non‐TQM firms45 cited
2013Examining relationships between quality management and organisational performance in transitional economies44 cited
2022Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: Evidence from Turkey43 cited
2018Linking strategic management accounting and quality management systems36 cited
2016IDENTIFICATION OF A SET OF APPROPRIATE CRITICAL SUCCESS FACTORS (CSFS) FOR SUCCESSFUL TQM IMPLEMENTATION IN CONSTRUCTION, AND OTHER INDUSTRIES.35 cited
2010Board Structure and Corporate Performance35 cited
2017Universal versus contextual effects on TQM: a triangulation study using neural networks34 cited
2018The synergistic impact of ISO 9000 and TQM on operational performance and competitiveness31 cited