FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies

Elizabeth Johnson Avery · Ruthann Weaver Lariscy

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Public Relations and Crisis Communication Disaster Management and Resilience Rhetoric and Communication Studies

Abstract

This chapter contains sections titled: FEMA and the 2007 California Wildfires Crisis Within Crisis Evolution of Model of Crisis Types Responding to Crises Public Agencies and Crises Stakeholder Theory and Crises Organizations and Redemption Rhetoric Government Agencies as Unique Organizations References

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1999Ongoing Crisis Communication: Planning, Managing, and Responding 1997Image repair discourse and crisis communication 2002Helping Crisis Managers Protect Reputational Assets 1995Accounts, excuses, and apologies: a theory of image restoration strategies 1995Choosing the Right Words 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation 1994Legitimation endeavors: Impression management strategies used by an organization in crisis

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2017Exploring public relations challenges in compounding crises: The pariah effect of toxic trailers 2010Communicating Catastrophe: Blame, Black Saturday and Newspaper Constructions of Bushfire Risk

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